Return & Exchange Policy

At Neehaar, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and exchange process.

Return & Exchange Eligibility

Customers may request a return or exchange within 7 days of receiving the order.

To be eligible for a return or exchange, the item must:

• Be unused and unwashed
• Be in its original condition
• Have all original tags and packaging intact
• Not be damaged or altered

Items that do not meet these conditions may not be eligible for return or exchange.

Exchange Policy

If you wish to exchange an item for a different size or product, you may request an exchange within 7 days of delivery.

7 Days to Arrive: Your new item will be delivered within 7 days.

Availability: If your item is out of stock, we’ll provide store credit or an alternative.

Store Credit: Credits stay valid for 90 days.

Non-Returnable Items

The following items may not be eligible for return or exchange:

• Products purchased during special sales or promotional offers
• Items marked as final sale
• Products that have been worn, washed, or damaged by the customer

Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. Our team will review the issue and assist you with a replacement or resolution.

Return Process

To initiate a return or exchange request, please contact our support team with your order number and reason for return.

Once your request is approved, we will guide you through the return process.

Refund Policy

Refunds will be processed once the returned item is received and inspected by our team.

Approved refunds will be issued to the original payment method or as store credit, depending on the payment mode and return conditions.

Please allow 5–7 business days for the refund to reflect in your account after approval.